Frequently Asked Questions (FAQ)
Frequently Asked Questions (FAQ)
🔝 Top 5 Questions
1. Do you ship to my country?
We ship to most EU countries (except remote islands like Malta, Cyprus, Canary Islands, Mallorca, parts of Greece).
2. What is your return policy?
You can return unused bikes within 14 days. A €200 fee is deducted, and the customer handles return shipping.
3. How much is shipping?
Free shipping on all e-bike orders in eligible regions.
4. Are these e-bikes road legal in the EU?
Some bikes may exceed standard EU limits (250W/25km/h). Please check your local laws. You can limit max speed to 25km/h if needed.
5. Do you offer a warranty?
Yes, 2 years for the bike frame and 1 year for electronic components. Warranty is valid only for purchases on sheng-milo.com.
🛒 Orders & Payments
How do I place an order?
Just choose your bike, click “GET YOURS” and follow the checkout steps.
Which payment methods do you accept?
We accept credit/debit cards, PayPal, Klarna (installments), and more.
Can I pay in installments?
Yes! Available through Klarna or local providers in many EU countries.
Will I receive a confirmation email?
Absolutely — you’ll get one after placing your order and another once it ships.
🚚 Shipping & Delivery
Do you ship to my country?
Yes, we ship to most EU countries. We do not ship to remote islands (e.g., Malta, Cyprus, Canary Islands, Mallorca).
How much is shipping?
Free shipping on all e-bike orders in eligible regions.
Where do bikes ship from?
From EU warehouses (currently Poland). No customs fees or delays.
How long does delivery take?
Usually 4–10 business days after dispatch.
Will I get a tracking number?
Yes, via email once the order is handed to the delivery company.
🔁 Returns & Cancellations
What is your return policy?
Returns are accepted within 14 days of delivery, if the bike is unused and in “as new” condition.
➡️ A €200 return fee applies.
➡️ Return shipping must be arranged and paid by the customer.
Can I cancel my order?
Only if your order hasn't been handed to the delivery company. Even if tracking hasn’t started, shipping may have already occurred.
Can I return a used bike?
Used or improperly packed bikes may not be eligible or may incur extra deductions.
🛠 Warranty & Support
Do you offer a warranty?
Yes. 2 years for frames, 1 year for electronics. Full details on our Warranty Page.
What if I bought from another website?
Our warranty applies only to purchases made on sheng-milo.com. If you bought elsewhere, contact that seller.
What if my bike arrives damaged?
Report it within 7 days of delivery, with photo/video evidence. Small packaging scratches aren't considered damage.
Can I get replacement parts?
Yes. We’ll provide warranty-covered parts for free (shipping not included) or sell extras at a fair price.
⚡ E-Bike Questions
Are these e-bikes road legal in the EU?
They exceed EU street limits (250W/25km/h). Perfect for off-road or private property.
⚙️ You can limit the speed to 25km/h.
⚠️ You're responsible for complying with local laws.
Can I ride in the rain?
Yes, they’re water-resistant — just avoid fully submerging electrical parts.
What’s the range per charge?
Depending on model and usage, up to 60–120 km.
What’s the top speed?
Up to 25 km/h street-legal mode; higher speeds possible off-road.
Can I ride without battery?
Yes, all bikes work like regular bicycles without the motor.
💬 Contact & Support
How can I contact you?
Email: service@sheng-milo.com or use our Contact Page.