Guarantees & Services

🛡️ Shengmilo Guarantees & Services
At Shengmilo, we believe that buying an e-bike should feel just as smooth and powerful as riding one. That’s why we back every order with real guarantees and responsive service.

✅ 2-Year Warranty
Your e-bike frame is covered for 2 years.
Key components like the motor, display, and controller are protected for 1 year.
We’ll send spare parts with guidance — fast and free (excluding shipping fees).

🔁 14-Day Return Policy
Changed your mind?
No problem — return your unused bike within 14 days of delivery.
(Just keep it in “as new” condition and original packaging.)
Note: A €200 return shipping fee will be deducted from the refund.

🔧 Fast Spare Parts & Repairs
Need help after riding?
We offer spare parts and support even after your warranty ends — at fair prices.
Clear troubleshooting steps provided, and our team responds fast.

🚚 EU-Based Warehousing
We ship directly from within the EU — so there are no import duties or surprise customs delays.
Orders are typically delivered in 5–10 business days with full tracking.

🤝 Human Support, AI Speed
Our customer service combines fast AI help with real humans ready to step in when needed.
Reach us anytime at service@sheng-milo.com

🎯 Your Satisfaction = Our Priority
We aim for long-term riders — not just one-time buyers.
Our service team works hard to resolve issues fairly, so you feel supported every ride.